I want to apologise for and explain the service disruption that some of our customers suffered yesterday afternoon and evening at our Aldershot data centre. My aim is to provide you with information on what occurred and how we reacted. A full incident report will be available soon and will be published on our website.
As a result of the disruption, our new vCluster product and some other services were offline for 12 hours. CatN currently has 3 data centres and vCluster is hosted in our Aldershot facility – which was the location of the incident. vCluster is a new product and we made the decision to launch it without multi-site redundancy, which is due to be introduced early in 2014.
What happened yesterday was recognised in our risk assessments as a low probability / high impact incident. Unfortunately, on this occasion an extremely unlikely event happened before we have had the opportunity to introduce this redundancy and vCluster was taken offline.
CatN is a passionate team of people who are entirely focussed on creating the most innovative and reliable hosting options available today. We understand and appreciate the impact that the incident would have had on your business.
As a business, CatN’s track record is exemplary and this is the first major outage that we have had for over 5 years.