Category Icon

Service Announcements

Any changes to service across our whole product portfolio and IT infrastructure will be announced in this category.

Important Update: The OpenSSL Heartbleed Bug

A serious vulnerability to the OpenSSL project, named ‘Heartbleed’, was disclosed a couple of days ago. This vulnerability allows anyone on the internet to read information protected by vulnerable versions of OpenSSL, as the research team who discovered the vulnerability explain.

This bug affects a whole range of internet services such as email, instant messaging, virtual network connections and the web.

We immediately began updating all of our systems to the patched version of OpenSSL. This included vCluster which was never running a vulnerable version in production, but was updated to the patched version anyway. We will continue to monitor the situation and look at educating our intrusion detection systems to pick up activity patterns relating to this vulnerability.

What should our customers do?

Read More

On-load Generator Test

On Tuesday the 5th of March 2013 we will be performing an on-load generator test at our Manor Coach House Aldershot facility. This will involve isolating our data suite from the national grid and operating solely on generator and UPS power. This will run for an hour as we test generator operation and increase the temperature and pressure of the engine to test generator function.

This period is considered ‘at risk’ as there is a very small chance that there may be adverse affects from the test, however this is extremely unlikely. Carrying out tests of this manner are an important of site maintenance for any data centre and ensure that all equipment is operating correctly.

Read More

On-load Generator Test

generator-build

On Tuesday the 6th of November 2012 we will be performing an on-load generator test at our Manor Coach House Aldershot facility.

This will involve isolating our data suite from the national grid and operating solely on generator and UPS power. This will run for an hour as we test generator operation and increase the temperature and pressure of the engine to test generator function.

This work is considered ‘at risk’ as there is a very small chance that there may be adverse affects from the test, however this is extremely unlikely. Carrying out tests of this manner are an important of site maintenance for any data centre and ensure that all equipment is operating correctly.

You can follow further updates about this test on our @CatNNOC Twitter account.

Scheduled downtime

In response to the database failure we experienced 2 weeks ago, we have planned scheduled down time to improve our infrastructure’s redundancy.

From 10pm Monday 13th September the database servers we use to host the majority of our clients will be taken offline. This will affect you if you are a vCluster customer, and/or you use xserve1.dc.fubra.net for your database hosting.

Of course we will endeavour to restore database hosting to it’s normal levels of service as quickly as possible, and estimate this will take no longer than 3 hours.

Let me apologise in advance for any inconvenience caused, but ensure you that this vital work will greatly improve your experience as a Fubra and CatN client.