What happens if my site goes down?

By Joe Gardiner Monday, 18th April 2011

Our system is extremely stable and secure, however no hosting company can guarantee 100% uptime.

We are realistic so have developed extremely fast recovery procedures. As soon as a site goes down, we receive internal reports and have our tech team available 24×7×365 to return your service to normal. We will then continue to investigate the cause of the problem and work with you taking steps to prevent the problem reoccurring.

If a global error has caused your site to go down, we will post updates in the CatN Control Panel and from our Twitter feed. If the problem is local to your vCluster you can submit a support ticket and Engineer will respond within 48hours.

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